A customer-facing, college-ready training system that transforms aspiring cabin crew candidates into confident, interview-ready professionals.

Role & Contributions

• Curriculum design and full lesson development
• Creation of workbooks, printables, and interactive quizzes
• Graphic design, branding, and logo development
• Adaptation of book content into structured eLearning and classroom formats

Tools & Technology

• LifterLMS and customised WordPress
• Adobe Creative Suite (InDesign, Photoshop, Premiere, Audition)
• Audacity, Obsidian
• CSS for custom interface design

Learning Modalities

• Written lessons and downloadable workbooks
• Multimedia content (audio and video)
• Interactive quizzes and progress tracking

Instructor guides, student workbooks, LMS-based e-learning modules, and classroom kits, ensuring adaptability for classroom delivery, digital environments, and blended learning formats.

…includes Audio Narration

Lesson waypoints.

At the beginning of each lesson, a bright yellow arrivals marker communicates key metadata — update date, author, word count, and estimated reading time. This supports learner planning, promotes transparency, and builds trust in the material.

Pre-Lesson Briefings, modelled on a cabin crew pre-flight briefing, set expectations, outline objectives, and establish relevance. They ensure learners are both cognitively and emotionally prepared for the lesson ahead.

Story-driven case studies.

Caitlyn’s Log is a story-driven case study embedded within the lessons. It provides learners with a real-world example of an interview scenario, based on my own journey. Positioned as a “deadheading” or supernumerary perspective, it allows learners to observe authentic behaviours and decision-making in context.

The goal is to give learners a vicarious learning experience before crosschecking these behaviours against best practices. This narrative approach makes abstract concepts tangible and helps learners connect training content with lived examples.

Competency-driven for hands-on learning.

Coaching cues play with aviation language, helping learners connect with the career, become familiar with key terminology, and reframe interviews as an engaging, career-focused experience.

Engaging. Easy to follow.

Simulated scenarios employ extended metaphors and hypotheticals to translate complex concepts, technical language, and regulations into familiar, everyday contexts, making abstract ideas concrete, understandable, and memorable.

Grounded in research from verifiable sources and crosschecked against regulatory bodies, including FAA/CAA/GCAA et al, to dispel non-regulatory information such as industry myths and common misconceptions.

Designed to reframe applicant thinking

These approaches don’t just train learners to pass the interview, but to reframe and enjoy the process as another part of their cabin crew journey.

Using professional tools.

Skilled in Adobe Indesign and Photoshop.

Experiential learning has been a consistent foundation across projects, ensuring that training solutions are grounded in lived experience rather than abstract theory. Completing flight attendant training offered direct insight into the precision, clarity, and safety focus required for aviation instruction

Innovating Solutions.

An aviation enthusiast since an early age, I began studying corporate reports and regulatory materials at 23 after encountering airline recruitment misinformation and failing nineteen interviews. From this, I reverse-engineered the cabin crew recruitment process — at a time when no guidance was available — and successfully secured a place at Emirates Aviation College.

For twenty years since, I have written numerous books about the cabin crew interview process, my flagship book is now in its seventh edition and sold over 10,000 units in 2019.

Stop thinking like an applicant.
Align with their airline.
Think like a recruiter.
Behave like cabin crew.
Treat the process as a simulated flight.

Cabin Crew-Centric Design:

Targeted interview training for career-minded aviation professionals. Cultivate authentic cabin crew habits, instincts, and behaviours, translating technical and airline-specific jargon into clear, engaging, and practical instruction.

Engaging & Accessible Approach:

Transform regulatory and technical content into relatable, conversational instruction that is inclusive, motivating, and memorable. Make interview preparation and skill-building fun, authentic, and confidence-boosting.

Holistic Learning:

Prioritise learner experience, incorporating interactive exercises, scenario-based activities, simulations, and multimedia to ensure skills and behaviours are effectively applied and retained, closely mirroring real-world airline training and recruitment processes.

Competency-Driven:

Identify and target critical skills, knowledge, and behaviours for successful interviews and long-term cabin crew performance, reinforcing practical application, service excellence, safety, and professional standards.

Behavioural Learning:

Apply principles of behavioural psychology to foster habit formation, situational awareness, and professional judgement.

Promoting Aviation-Aligned Values and Philosophies:

Promote a culture of safety, service, and security through learning experiences that integrate regulatory compliance, operational procedures, and real-world scenarios, preparing candidates for all aspects of cabin crew responsibilities.